Benidorm mum wanted to puke after airport chaos left her abandoned with just £25

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A fuming mum says she was left feeling physically sick after airport chaos saw her stranded in Spain with nothing but £25 cashback.

Zena Williams, 49, was told her suitcase had been left in Manchester and would be put on the next flight – but it didn't arrive leaving her and her daughter, Charlotte to fend for themselves.

She said the trip turned into a holiday from hell thanks to widely-reported carnage at Manchester Airport.

The holidaymaker told the Liverpool Echo: “I literally only had the clothes I came in. At first I thought that it's okay because surely it'll be on the next flight.

“Then when it didn't arrive I was thinking 'oh my lord'. The dread hit me, just thinking everything I had was in that suitcase. It was just awful.”

Zena explained how they’d missed their airport transfer because they were desperately searching for their missing luggage.

The pair had to pay for a taxi to get into Benidorm from Alicante airport and were told they could claim £25 cashback for the 48 hours without a suitcase.

"I felt physically sick. I know it's only a suitcase and lots and lots of things are going on in the world but I just felt like part of me had been ripped away,” Zena added.

“I'm angry and I'm disgusted at the way the airport is running at the moment. I just don't understand why they can't get it right. Okay, we have been through a pandemic but it's beyond belief.

"The staff just didn't have a clue what they were doing. It was like they'd just been brought in off the street."

Manchester Airport has already faced criticism for delayed flights and widespread chaos and other passengers reported missing luggage and massive waits.

A spokesperson apologised and said they are “aware” of the current situation.

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They added: "Airlines and their ground handlers are responsible for their own check-in and baggage handling services. Passengers are advised to direct any questions or concerns about these issues, or anything relating to their flight, to their airline, who will be best placed to respond.

"However, this is not the experience we want passengers to have at Manchester Airport and we are sorry to hear customers have faced disruption.

“We are in contact with the senior management teams of the relevant airlines and ground handlers to understand the cause of these issues, and to support their efforts to resolve them as quickly as possible.”

  • Holidays
  • Spain

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